If you're not satisfied with your NuveoSkin Wand, you can return it within 30 days of delivery for a full refund.
To start a return, contact us at nuveoskin.store@gmail.com
🔁 Return & Refund Policy
📦 Returns (Change of Mind)
We accept returns within 30 days of delivery if you are not satisfied with your purchase.
To be eligible for a return:
- The item must be unused and in its original condition
- The item must be returned in its original packaging
👉 Return process:
- Contact our support team at nuveoskin.store@gmail.com
- We will provide return instructions and the return address
- Ship the product back using a tracked shipping method
⚠️ Important:
- Return shipping costs are the customer’s responsibility
- Original shipping fees are non-refundable
- A refund will only be issued after we receive and inspect the returned item
💸 Refunds
Once your return is received and inspected:
- We will notify you of the approval or rejection
- If approved, your refund will be processed to your original payment method within 3–10 business days
🔧 Damaged or Defective Products
If your item arrives damaged, defective, or not working properly:
👉 You must contact us within 7 days of delivery with:
- Clear photos or videos of the issue
Once verified, we will:
- ✔ Send a replacement at no extra cost
OR - ✔ Issue a full refund
👉 No return is required for defective items
🚫 Non-Returnable Situations
We may refuse returns or refunds if:
- The item shows signs of use or damage caused by the customer
- The request is made after the 30-day return period
- The customer cannot provide proof of issue for defective claims
⚠️ Order Cancellations
Orders can only be canceled within 24 hours of purchase.
After this time, the order may already be processed and shipped.
📩 Contact
For all return or refund requests, contact us at:
nuveoskin.store@gmail.com